10 chatbot examples to boost your marketing strategy

“The tool is the best. It allows to create bots for Facebook, Web and WhatsApp.” Pick a ready to use chatbot template and customise it as per your needs. Check out some of the most-beloved templates our clients find valuable to customize and deploy beautiful bots in no time. Deploy sophisticated bots instantly and increase conversions across channels. Enable data-driven decision making across your team and drill into chat data with exportable reports, metrics and flow analytics for drop-off tracking.

Lego knew that the most efficient way of doing this was with a chatbot and thus Ralph was born. Most importantly, the H&M chatbot remembers each user’s tastes and preferences and uses this for retargeting customers in the future with better recommendations. Google RCS is a relatively new platform for chatbots but its numerous success stories are proving this to be a viable platform for eCommerce business messaging. Aveda, a botanical hair and skincare brand popular among both enthusiasts and professionals, wanted to improve its online booking system and leverage automation. To achieve their goals, Aveda partnered with Master of Code who built the Aveda Chatbot, an AI bot for Facebook Messenger that used an advanced natural-language-processing (NLP) engine. In 2016, Casper, a major mattress manufacturer, and retailer, launched, arguably, the most well-known Conversational AI in ecommerce example – Insomnobot-3000.

The automated conversational flows built into their chat plugin simplified responses to inquiries about pricing, shipping and delivery times. As a result, customer interactions increased and so did customer satisfaction, helping BlendJet build trust with repeat customers and first-time buyers. You can use the visual builder to drag and drop elements into the right places and customize all the actions to your needs.

They can send out invites, keep track of RSVPs, and even field questions about the event, these bots can take a load off your plate. Speaking of smart selling, the product recommendations these bots give aren’t plucked out of thin air. Reflect, update, and store data your chatbots collect to improve your day-to-day work efficiency. This metric records the percentage of users returning to interact with the chatbot within a specific timeframe, revealing the chatbot’s ability to maintain user interest over time.

Like with your marketing team, you can rely on the log of conversations the bot has had with other leads to target and personalize the sales approach from there. Sales chatbots can play a role in each of these stages, from beginning to end, increasing the productivity of your sales team and even boosting your revenue. But in case the chatbot wasn’t able to answer the customer’s query, it transfers the conversation over to the available customer support agent. Even if you only used the bot for website queries and your customer service reps for phone calls, altogether, more customers are getting their questions answered.

This metric measures successful interactions and reflects the ease of conversation and value delivery. A higher chat volume typically means that users find your chatbot helpful and engaging. For instance, if a customer has purchased a smartphone, the chatbot can recommend related accessories like earphones or protective cases. Such strategic up-selling and cross-selling boost sales and enhance the customer experience by providing value-added suggestions.

Accelerate your buyer journey by engaging every customer in one to one conversation.

Another great deal of bots is personalisation, which enhances the customer experience. Chatbots can attract prospects, take proactive steps to stimulate conversations and turn visitors into leads. Then, nurture these leads and send actions to turn them into customers. Finally, entertain and engage these customers until they become advocates of your business. Chatbots are set to be an essential component of future digital strategies.

We ended up researching a number of different world-class chatbot experiences to learn from. Here is a list of 10 lessons for anyone marketing chatbot about to get into chatbot marketing — like us. Conversational marketing and machine-learning chatbots can be used in various ways.

Chatbot Marketing Examples

Proactive outbound messages from chatbots informing customers of order updates or personalized offers can create upsell opportunities. Chatbots can offer discounts and coupons or send reminders to nudge the customer to complete a purchase, preventing abandoned shopping carts. They can also assist customers who may have additional questions about a product, have issues with shipping costs, or not fully understand the checkout process.

The rise of AI chatbots is also primed to remake the way consumers search for information online. As mentioned above, building a dialog for this kind of bot is usually a quick task of putting together and simple conversational exchange of 2 to 4 questions. Further, most good chatbot service providers offer lead generation bot templates to get you started even quicker. That’s why chatbots are perfect for enhancing and starting conversations from your marketing campaigns. For example, you can use chatbots to push site visitors to your quarterly content offers, whether it’s a blog post, ebook, or event.

The page highlights the discount program, along with testimonials and frequently asked questions. Using the bot to push this program is a great example of how brands can track and assess the ROI of these helpful digital assistants. Creating a chatbot with ease involves leveraging user-friendly tools, designing a logical conversation flow, and ensuring that the chatbot aligns with your business goals and customer needs.

Essentially, these instant replies provide the quick solutions and information consumers crave, leading to a positive customer experience. All marketing efforts made with chatbots are aimed at increasing conversion, so that has to be measured. The future awaits, and it’s time for you to make your mark with the transformative power of chatbots.

Master Tidio with in-depth guides and uncover real-world success stories in our case studies. Discover the blueprint for exceptional customer experiences and unlock new pathways for business success. Chatbots can be distracting and downright intrusive if they appear too quickly or in the wrong places. Use your chatbot to offer help to visitors on key conversion pages but trigger it only after a few minutes. And for users who say they’re ready to purchase, embed a billing app directly within the Messenger or route them to a human as quickly as possible to help them complete the purchase. Used by marketers to script sequences of messages, very similar to an autoresponder sequence.

Link to your Facebook Messenger chatbot from email signatures.

Furthermore, it can double-act as a qualification bot and notify sales agents when a high-value lead completes the conversation and possibly even trigger chatbot to human handoff. A 24/7 chatbot present on your website, Facebook Messenger, or WhatsApp account can provide immediate service and quotes based on customer responses instantly. All in all, there’s a lot of unexplored potential in chatbot marketing. The use cases below will help you imagine different scenarios when a bot spins your next campaign around.

Ask your teams about where they think automation will help them be more productive. An important concept in chatbot marketing is segmenting visitors based on their interaction with your website, and personalizing the messaging for every category. Chatbots can be trained to recognize the segment and provide promotions based on the category a person falls into. For example, for a lead, who is likely to convert into a customer, offer limited-time discounts to persuade them into making a purchase.

She is a former Google Tech Entrepreneur and she holds an MSc in International Marketing from Edinburgh Napier University. In this article, we will discuss what chatbots are, how they work and how you can use them for business growth. Piper is an amazing example of how we create both meaningful and personalized buyer journeys. 68 percent of EX professionals believe that artificial intelligence and chatbots will drive cost savings over the coming years. Speed up sales cycles by engaging prospects with valuable, real-time conversations that lead to opportunities. Identify website visitors and understand their intent to deliver personalized experiences that qualify and mature them down the funnel.

The bot looks for common phrases, objects, and nouns in the user’s text to discover related phrases that users want to convey. This program model of bot searches for different categories of words, similar to the user’s name, addresses, name of the product, whatever is necessary. It is the process of converting the text into structured data so that a machine can process and understand it. These language processing systems can derive intention from a customer’s words through a mix of AI, information engineering, computer science, and linguistics. It’s 2023, and in our fast-paced, technology-driven lives, artificial intelligence, or AI, is set to take on an even greater and more impressive role.

Custom variables are bits of info you gather over time, which you can use to personalize your responses and messages. Personalizing many messages when you’re blasting them to a large audience can be time-consuming. But if you use a tool like MobileMonkey, you can use dynamic parameters to include a person’s first name just like you would in an email. Be sure that your brand voice in messages is consistent with your brand, but do account for the differences in channels.

Chatbots can also quickly provide customers with the information they need, such as order status, shipping details, or product specifications. This can improve response times and help customers get the information they need more quickly. There’s so much that chatbots offer, to tap into their best capabilities, continue to iterate your conversations and look for new possibilities to communicate with customers. Get a chatbot software that can build advanced AI chatbots to achieve your marketing goals and can directly integrate with your website, CRM, or customer support software.

• Meet Drift, an AI-powered buyer engagement platform that automatically listens, understands, and learns from buyers to create the most personalized experiences possible.
• The chatbot was deployed on Twitter and over the course of this campaign, sent and received 120,000 messages, including thousands of drinks and recipes.
• Then, harness the chat interface in a way that yields maximum impact with minimal fluff.
• Given all the real-time guidance they offer, chatbots can be the deciding factor in a customer’s purchase.
• Program chatbots to pull in values like “First Name” for customers who are already logged in to ensure chatbots greet them in a natural way.
• This data can be used to improve products and services, as well as to inform marketing and sales strategies.

Now they are not only common on websites and apps but often hard to tell apart from real humans. According to a Grand View Research report, the global chatbot market is expected to reach USD 1.25 billion by 2025, with a compound annual growth rate of 24.3%. Customer service leaders use chatbots with customers and within their own organizations.

You can foun additiona information about ai customer service and artificial intelligence and NLP. Keep the following six tips in mind when designing your initial AI-powered chatbot implementation. The majority of participants would use a health chatbot for seeking general health information (78%), booking a medical appointment (78%), and looking for local health services (80%). However, a health chatbot was perceived as less suitable for seeking results of medical tests and seeking specialist advice such as sexual health. You can create sponsored messages to promote your brand’s products or services.

Avoid fully open-ended conversations

You need a platform that is accessible, intuitive, and that can unlock the advantages of chatbots, such as FlowXO. Artificial intelligence can be a powerful tool for developing exceptional conversational marketing strategies. By bot communication, the chatbot market is segmented into text ,audio /voice and video. Audio /voice segment to register at the highest CAGR during the forecast period.

For consumers, chatbots work because they provide quick problem solutions and 24 /7 availability and support. For companies, chatbots are great allies, especially if you want your business to scale. They can cut costs and resources whilst delivering outstanding customer service and generating leads.

Many of the tools we mentioned earlier include the option for two button-based responses, which are perfectly suited for the mobile-first experiences of social media bots. Just like you do with the way you write as your brand on social media, you’ll want to think about the voice and tone of your chatbot as well. Perhaps this is simply a natural extension of your brand’s voice and tone.

Mountain Dew streamed episodes in their Twitch studio, featuring top gaming hosts, industry insiders and professional players. Each episode highlighted a core gaming rig component for the grand prize. The poll data allowed on-air hosts to update the community in real-time, including the crown winning rig feature. Each weekly vote earned viewers an entry into the grand prize drawing for the Super Rig. The Reservation Assistant books appointments for makeover services at stores while Virtual Artist allows you to try on looks via AR technology.

Rules-based chatbot technology acts based on click actions, like a customer answering “yes” or “no,” or by recognizing a particular keyword or group of keywords. For example, a cosmetics company might create a bot that questions users about their makeup preferences, then recommends products and offers that match their responses. In these cases, the computer program behind the chatbot sticks to a strict set of predefined rules and has little ability to recognize the way people naturally speak. If you’d like to learn more about how conversational AI and chatbots can be tailored to your exact business needs, schedule a consultation with the Master of Code today. Sales chatbots have become valuable assets for businesses seeking to optimize their sales processes and drive revenue growth. As an example of chatbots, these intelligent virtual agents have proven to be highly effective in engaging with potential customers, nurturing leads, and guiding prospects through the sales funnel.

What is an AI chatbot?

Using chatbots in marketing strategies allows companies to qualify and engage with leads at all hours and at any capacity regardless of whether or not your marketing and sales team are online. Just like how you can use marketing chatbots to answer support questions, you can use chatbots to start conversations with website visitors, qualify leads, and even upsell customers. Chatbots and email marketing together can do a lot for your lead generation and nurturing strategy. Chatbots help identify at which stage of the customer journey your user is, so you can precisely know the proper email communication to send. For example, if they are top-of-funnel, you can send email marketing messages to encourage them to convert, such as exclusive offers.

For example, an existing customer on Twitter may have different questions than a new customer reaching out to you on Instagram. For example, if your social team finds they can’t keep up with the number of messages on certain networks, you may want to leverage bots on those channels. If your website team is seeing low conversion rates, that may be something bot marketing can help increase. Chatbots for marketing can help you segment traffic and advertise your products to the right audience. This is important as research shows that around 77% of a company’s return on investment (ROI) comes from segmented and targeted communication. Keep up with emerging trends in customer service and learn from top industry experts.

Chatbot marketing is expected to become the primary customer service channel in one-fourth of businesses by 2027, indicating a shift towards automated, conversational customer interactions. The top countries embracing chatbot technology include the United States, India, Germany, the United Kingdom, and Brazil, showcasing widespread global adoption. By implementing these strategies, you can create an engaging and effective chatbot experience for your users.

Below is an example of how UPS uses a virtual assistant to expedite customer service. 3 min read – This ground-breaking technology is revolutionizing software development and offering tangible benefits for businesses and enterprises. Get leads through conversations and qualify your prospects automatically.

Piper runs on autopilot to engage valuable buyers, book meetings, and generate pipeline around the clock. This is the world’s most capable AI SDR and is guaranteed to be at the top of your sales rep leaderboard. Nucleus Research found that users prefer Zendesk vs. Freshworks due to our ease of use, adaptability and scalability, stronger analytics, and support and partnership. AI can pass these details to the agent, giving them additional context that helps them determine how to handle an interaction after handoff. The agent can also use these customer insights to personalize messaging and avoid future escalations. Engage your audiences with personalized messages and grow qualified pipeline with less effort.

Once someone willingly messages your chatbot, you’re able to continue sending them helpful and informational messages in an effort to nurture them into making a purchase or signing up for services. This can be a powerful tool in your digital marketing arsenal (even more powerful than email marketing) because it’s an even more direct form of one-on-one communication. Customers who frequently interact with you rarely talk to the same support agent twice. Because the level of expertise and training varies from agent to agent, customers may experience inconsistencies when connecting with support teams. Chatbots can assist with the sales process by answering product-related questions and providing product recommendations based on customer needs and preferences. For instance, LiveChat has created a chatbot that can answer FAQs within a short amount of time.

You can also take advantage of extensive third party audience data available on Google. GSN Games grows revenue 10x compared to BAU by converting less active app users into Messenger. Of businesses reported increase in revenue using advanced personalization. Some may be out-of-office, attending events or networking while others are hard at work crafting new marketing materials. After all, this can be scary for some leads too, and so they may never get around to doing it. The lead will finally buy something from you and convert from a lead to a customer.

Let’s be clear here—using a chatbot marketing company is not the same as using a marketing agency. They provide you with the software, but you’re the one creating your own chatbot. Even if a potential client is browsing your website at 3 am, a marketing chatbot is there to provide recommendations and help with the orders.

As more and more brands join the race, we’re in desperate need of a framework around doing bots the right way — one that reflects the way consumers have changed. But to be honest, that’s not enough to eradicate the threat of bad bots. Yet, they fail when they don’t deliver an experience as efficient and Chat GPT delightful as the complex, multi-layered conversations people are accustomed to having with other humans on messaging apps. Look at engagement rates, conversion rates, and customer satisfaction scores. She’s also a marketing wiz, sending out push notifications about discounted offers and promotions.

Royal Dutch Airlines uses Twitter for customer service, sending users a helpful message showing their departures, gates and other points of interest. Create more compelling messages by including emojis, images or animated GIFs to your chatbot conversation. Not only does media bring more personality to your messages, but it also helps reinforce the messages you send and increase conversation conversion rates. The welcome message is incredibly important to engage users and get them to respond to your bot. The best opening messages are those that are compelling, set expectations and ask questions. Chatbot marketing enables you to engage with customers in an interactive way.

Deltic Group, the UK’s largest operator of late-night bars and clubs, relied on social media channels to communicate with their customer base. Receiving 350,000 messages on Facebook Messenger each year, only 10 percent are answered adequately. As most notifications arrive later in the night, the customer support team is too busy to respond when people are deciding where to go. Another valuable opportunity is converting inquiries into bookings for private parties or booths, where guests are more inclined to attend if they already paid and tend to spend more. That instant follow-up is the difference between attracting guests or losing them to another competitor. You will also be able to collect some data on the potential customers that you can use later to promote your products and services.

Chatbots have become an increasingly popular tool for marketers and customer service teams in recent years. These conversational agents use natural language processing (NLP) and artificial intelligence (AI) to interact with customers and provide personalised assistance, information, and support. Hence, this blog aims to discuss the role of chatbots in marketing and customer service.

One of the earliest examples of a chatbot was a program called ELIZA, built by Massachusetts Institute of Technology professor Joseph Weizenbaum in the mid-1960s to simulate a psychotherapist. Using keywords and pattern matching, ELIZA responded to a user’s typed questions with simple open-ended replies, based on a script. They’re also used with popular chat and messaging platforms like SMS, Facebook Messenger, WhatsApp, and WeChat. After reading all the goods that chatbots and email marketing can offer separately, can you imagine the power of this combination? Let’s understand how this integration accelerates results and drives performance. Banks and other financial organizations can use Chatbots to automate routine questions, help with account management, and provide individualized financial advice.

You can also tweak the bot’s decision tree—from triggers to messages it sends your potential clients. So, it’s good to keep track of performance to make the changes in a timely manner. Chatbots can increase customer engagement on your website and boost sales using conversational marketing. You can also set your marketing chatbots to collect orders and move the client down the funnel towards the sale. This is especially useful as Juniper’s research projects that chatbot-based spending will increase from $7.3 billion in 2019 to $112 billion by 2023. Your customers will appreciate how customer service chatbots provide quick, efficient resolutions to their questions and concerns.

Take advantage of our free 30-day trial to see how Sprout can support your social customer care with a balanced mix of chatbots and human connection. For example, with our upcoming Enhance by AI Assist feature, customer care teams will be able to swiftly tailor responses to improve reply times and deliver more personalized support. Follow these 12 steps and you’ll be well on your way to building a chatbot experience customers love.

The hottest ones can jump straight from the bot to talk to your human agents. Well, https://chat.openai.com/s have every potential to work as your lead generation maestros. They can engage potential customers in real-time to address their pain points, answer basic queries or even guide them through the purchase. Every unique interaction between a customer and a company is essential to the overall customer experience. Introducing conversational AI as the initial touch-point with customers enables rapid responses to questions and for human agents to prioritize meaningful conversations.

So, for example, if you want your bot to only appear to website visitors who aren’t signed in, you can do that. Or if you want it to appear to visitors who aren’t signed in and have been viewing your pricing page for longer than 30 seconds, you can do that, too. These chatbots are powered by artificial intelligence (AI) to answer common customer questions. They help customers resolve simple questions and concerns quickly and free up agents for complex, human interactions.

For marketers looking to engage in chatbot marketing, there are a host of avenues. Native messaging apps like Facebook Messenger, WeChat, Slack, and Skype allow marketers to quickly set up messaging on those platforms. Of course, generative AI tools like ChatGPT allow marketers to create custom GPTs either natively on the platform or through API access. Many marketing chatbots are deployed on platforms such as Facebook Messenger, WhatsApp, WeChat, Slack, or text messages. However, the rise of conversational AI has expanded the range of chatbot tools, as well as how naturally they interact with customers. Basic chatbots follow scripts and decision trees to provide canned responses.

Personalization is the key to making your chatbot conversations successful. After all, with more relevant and tailored messaging, you will be able to move the conversation along even faster. This helps humanize your chatbot so that users feel like they’re chatting with a helpful character. Keep in mind that, though your chatbot should have a personality, you never want to pretend that your chatbot is a human operator.

After that, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments of the chatbot market. Facebook advises that marketers use short messages, and if they’re sending longer messages, separate them into a series of shorter messages. This is where your company’s logo or icon would help you get attention. Standard messaging allows you to send any type of message (promotional or nonpromotional) to a person within 24 hours after they send your chatbot a message. After the first 24 hours, you can send only one additional message to that person.

Rather than answering questions about a product’s pricing or where to find a company’s return policy, these bots are here to entertain. Finally, there are quick reply/scripted chatbots, which are like service/action bots in that they have limited interactivity. Not only do these bots have recollections of past conversations then, but they can take this information and use it to inform the data they provide you now and in the future. Sometimes referred to as contextual chatbots, context-enabled bots rely on context, as you probably guessed.

Facebook Messenger, Instagram, WhatsApp, over direct texts, or directly on your website or mobile app—where do your customers hang out? You want to meet your customers where they are, not where you wish they were. You can also utilize this phase and process to define your brand’s tone and voice when engaging in a discussion. You can begin by evaluating devices, platforms and channels once you’ve figured out who your audience is and what your goals are. If you want to have a dialogue with your users, you need to know what language and dialect they use, what they’re trying to accomplish and how you can meet their needs. Imagine giving your customers a virtual personal shopper who understands their style down to the last detail.

As automation revolutionizes business operations, Chatbots have become a powerful marketing tool. Chatbots are artificial intelligence-powered virtual assistants that simulate human conversations with customers through messaging apps. With their ability to automate responses and deliver personalized experiences, Chatbots have become essential to modern marketing strategies. In the rapidly changing field of marketing, chatbots have become radical tools, offering creative methods to interact with customers and prompt marketing endeavors forward. Let’s explore some remarkable marketing chatbot examples that have proven to be invaluable assets for businesses looking to make a lasting impact in the digital world. Chatbot marketing is a strategy that utilizes a chatbot to market the business.

Marketers who pilot and scale AI now have the opportunity to create a significant and sustained competitive advantage for their businesses and personal careers. After arriving at the overall market size using the market size estimation processes as explained above, the market was split into several segments and subsegments. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.